How Do I Place My Order
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
I have more than one voucher code. Can they all be applied to one order?
Sorry to say no but you can only use one voucher code per one order.
How Long Will It Take To Ship My Order
Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
My Tracking Number Isn't Working
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
I Need Help With A Late Order
Orders from our store typically ship within 7 to 14 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.
What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
How Secure Is My Personal Information?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Order Modification and Cancellation
For FAQs related to Order Modification And Order Cancellation, please check our Cancellation Policy page.
Order Shipping, Replacement, and Refunds
For FAQs related to our Shipping Policy, please check our Shipping Policy page.
For FAQs related to our Reshipment & Refund Policy, please check our Replacement & Refund page.
How much does personalization cost?
We make it for free. You can personalize as many products as you like with us, and you only need to pay the price of the product. No additional costs for personalization.
How do I personalize my item?
The personalization options available for each product are provided on the respective product page. For instance, our Personalized Blanket product comes with 4 customization options:
- Name field
- Note for Design field
- Size Options
- Color Options.
The Note for Design field allows you to describe your customizations in clearer details. However, if you'd like to share some complex personalization requests, you can mail to us at email@example.com.
Can I add new personalization fields to my product, apart from what is available on the product page?
Yes. However, our online personalization tool does not support the addition of custom fields by the customer.
So, you can email us a detailed illustration of your personalization ideas at firstname.lastname@example.org. Draw your ideas on a paper, capture a high-quality photo of your ideas, and then email us the image. We'll do our best to accommodate your personalization request.
Can I change the color of the personalization text or threads?
We do accommodate special personalization requests as long as they do not compromise the aesthetics of the product. The change request must complement the overall design of the product. For instance, if you want the background color of your personalized blanket changed from black to white, then the text should be in a bright, legible color, to contrast against a white background.
Can my items be gift boxed?
Unfortunately, we do not offer a gift wrapping option as part of our services yet. However, it is one of the features that we intend to add in the near future. When we do, we'll be sure to update our subscribers.
Can I include a personal gift card?
Unfortunately, we do not support gift card add-on as part of our service at the moment. However, we do plan to roll out more features for the convenience of our customers in the future. When we do, we'll be sure to notify our subscribers. Sign Up for our Newsletter to stay updated.