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ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
- Mug, Ornament, T-shirt : 7 - 12 business days
- Tumbler : 10 - 15 business days
- Poster, Canvas, Blanket : 7- 12 business days
The time frame is only applied for orders to the US with standard shipping methods. For international orders, it may take additional days if orders have to go through customs.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.
For more details, please read our Shipping Policy >>
- High quality ceramic mug
- Dishwasher safe
- Microwave safe
- White gloss 11 oz & 15 oz
- Decorated with full wrap dye sublimation
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at firstname.lastname@example.org for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
What should you do? Contact us within 20 days since you get your items and provide us necessary informations:
- Your order/invoice ID
- In case you get wrong item/ damaged item please send us a picture of the item you received via email email@example.com
We do not process a refund/reprint in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- If 20 days have gone by since you get your items
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Within 7-10 days after approval
Free refunds & replacements guarantee.
PRINTED IN THE USA
Under modern DTG printing techniques